FAQ's

 

General Questions

Is there a Minimum Order Quantity (MOQ)?

Currently, we do not have a minimum order quantity.  Rustic Strength's stance is everyone has
to start somewhere.  We love helping the small business entrepreneurs get a foot hold in this business.

Can I get samples of the product before I purchase it?

Of course you can! We encourage you to get samples of the products you want to carry. In each product listing is a 4 oz sample. You may order as many samples as you need to at a very reasonable price. Additionally, when you first sign up for your Wholesale account, you will receive a discount code that is good for 1 of our Welcome Sample Packs (a $40 value).

Why no pump or spout?

This is about sustainability and decreasing waste in the environment. We do not automatically provide a pump or spout with our products because we are trying to reduce waste in the environment. 
• If you are refilling a eco-jug or gallon container you do not need an addition spigot. However, they are handy with the cubetainer for pouring left unattended.
• You may already have a pump or spigot from your last order.If so, just keep this and reuse it when refilling containers.

Spouts and Pumps

All-in-one Spout - This "Swiss Army Spout" can do it all. 

  • Versatile Flow Control
  • Fast Flow for Large Containers
  • Slow Flow for Precision Filling
  • Rotates- Entire Spout Rotates in place to prevent dripping
  • 360 degree Flow Control - Handle rotates 360 degrees for omnidirectional control
  • Should be used with our eco-jug dispenser only.

    Easy Flow Pump for eco-jug,
    buckets and drums
    • These pumps are used for any material
    • The tip can be moved up or down to control drips
    • They can have a reducer added onto the tip to pump into smaller opening containers

Retail Ready Items

12oz, 16oz, 64oz and 128oz containers that are ready on shelves as grab and go items. They can be used for a quick sale and returned to the shop for refill purposes. These are sold in packs and have material and labels on them.

Bulk Containers

4 pack of 1 gallon, 5-gallon, 30-gallon drum and 55-gallon drum. These are used to refill existing containers of material you have on your shelf or containers brought in by customers.

Empty Containers for resell

We have 12oz, 16oz, 64oz, 128oz containers for you to resell to your customers. We will be adding glass, aluminum, stainless steel containers in varying sizes.

5 gallon fill weights in ounces

Hand Soap -689

Dish Soap - 689

Laundry Detergent - 689

Shampoo - 684

Body Wash - 689

Conditioner - 640

Lotion - 640

Vinegar 100g - 680

Vinegar 200g - 684

Fabric Softener - 658.5

Lots of Purpose - 659

Rinse Aid - 661

How much laundry detergent should I use? Do you have an exact calculation?

An exact calculation would only work under perfect conditions and every person's laundry set up is different.  We recommend starting with 1/2 to 1 oz of laundry detergent per load and adjust to your personal liking and efficiency. 

The factors that affect dosage amounts are:

Water type - 

Hard water vs soft water

Well water vs city water

Mineral types found in the water

Hot water vs cold water

Washing machine-

Different machines work at different levels of efficiency. Also the amount of water added
in a "normal" load will vary machine to machine. 

Soil level- 

The heavier the soil load on the clothes the more laundry detergent will be required to be effective. 

Machine load-

The larger the load of garments in a machine the larger the laundry detergent load will be required. Especially true in older machines where the use is required to select the load size. Newer machines typically load sense and deliver the amount of water needed for the load of the garments inside.

So, all of this put together equals; as you use a particular laundry detergent the best way to determine the amount to use is to test and tune based on your
particular sets of circumstances.

Is your pallet wrap recyclable?

Yes, it is!!! The plastic wrap we use is denoted as a category 4 in the recycling programs. You should be able to drop it in the boxes at Walmart or participating grocery stores.

Can your laundry detergent be used on cloth diapers or reusable menstrual pads?

YES!!! We also recommend using our OxyBoost Stain Remover in conjunction with cleaning these items.  Pre-soaking the above items helps remove those tough stains as well.  If you want them bright white again, just hang them out to dry in the sun.  It is a natural bleaching agent. 

How much should I sell your product to make a profit?

Set Your Retail Pricing, Easily ⚡  With our FREE Pricing Tool.

Easily find your: 

- per ounce cost of any item, including shipping

- pricing to make a 2x, 3x or 4x mark-up on that product

Whether you are starting up your business or want to expand, we know that setting your prices with confidence can be tricky. Especially when the cost of goods is ever-changing.

To help empower your business Brandon has spent a great deal of time creating this FREE Retail Pricing Tool for you.  Accompanied by demonstration videos.

Simply punch in the numbers from your invoice or quote, to easily find your per-ounce cost of any item, including shipping. It also tells you what you need to price that item to make a 2x, 3x, or 4x markup on that product. 

This will help take the guesswork out of making a return on your investment.

Orders & Shipping

What is your return and refund policy?

Return, Refund, Missed Shipment, & Damages Policy

 

Damaged-in-Transit Orders: If an order is damaged in transit, please let us know. We will ship you a replacement at our expense and file a claim with the shipper.

 

Returning Items: Products no longer wanted can be returned in new, un-opened condition. We do not cover the cost of return transit. Once the item arrives back it will be inspected and once approved, we will give you a full refund of the item, minus our original shipping cost and a 25% restocking fee.

 

Refunding Orders: If you would like to refund an order before it has shipped you can do so by contacting customer care. We will provide a full refund minus a 5% processing fee.

 

Missed Shipments: If a shipment carrier exhausts its delivery attempts the items are returned to us by default.

  • To re-ship the order: an invoice will be sent with the shipping charges. If your address is commercial, we recommend changing it to a residential one so that the carrier will leave it if no one is present to receive it.

 

  • To refund the order: we will perform an inspection to make sure the items are still in sellable condition after their journey. We will then provide a full refund minus our original shipping cost and a 25% restocking fee. The shipping cost deduction applies even to orders that qualified for free or flat-rate shipping.


Return Address:
403 North Oak Avenue, Mansfield, MO 65704

Return Inquiries:
customercare@rusticstrength.com

If you are shipping an item please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If your returning item is damaged or destroyed in transit you are responsible for filing a claim- having tracking or insurance greatly facilitates the claim filing process

Do you ship internationally?

We sure do! We can ship products to most countries around the
world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

If you have multiple pieces in your order, sometimes they arrive on different days.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier.

My order was damaged, now what?

The first thing you should do is make sure all your packages arrived. UPS will repack items if they break in transit. Sometimes they won't even tell you they broke. Take pictures and send them to customercare@rusticstrength.com

Contact us at the above email and let us know what was missing from the order. We will get a replacement out to you ASAP.

My order never got to me, what do I do?

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit.


Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will investigate replacing or crediting you
for your order.

I received the wrong scent! Now what do I do?

Just send an email to customercare@rusticstrength.com tell us your name, order number and which product the scent was incorrect on.
We will get it changed and send you the correction.

I need to change the size of a container I ordered.

Currently, Shopify does not allow us to change an existing order. If you need to change a size, you will need to place another order with the correct size, and we can cancel that other size from your order.

Help I am new to refilling! What do I need?

What custom scent should I get?

Here is a list with many of the custom scents our customers have made!

Amyris Anise

Amyris Basil

Amyris Bergamot

Amyris Butter Cookie

Amyris Eucalyptus

Amyris Fresh Linen

Amyris Geranium

Amyris Grapefruit

Amyris Ho Wood

Amyris Lavender

Amyris Palmarosa

Amyris Sandalwood

Amyris Tea Tree

Amyris Vanilla

Anise Bitter Almond

Anise Lime

Aromatherapy Blend Eucalyptus

Aromatherapy Blend Lavender

Aromatherapy Blend Lemon

Aromatherapy Blend Petitgrain

Bay Spice Coconut

Bergamot Bitter Almond

Bergamot Cedarwood

Bergamot Chamomile

Bergamot Cypress

Bergamot Ginger

Bergamot Grapefruit

Bergamot Jasmine

Bergamot Lavender

Bergamot Lemon

Bergamot Lemongrass

Bergamot Lilac

Bergamot Lime

Bergamot Mandarin

Bergamot Orange

Bergamot Patchouli

Bergamot Peppermint

Bergamot Rosemary

Bergamot Sandalwood

Bitter Almond Clove

Bitter Almond Coconut

Bitter Almond Fresh Linen

Bitter Almond Ho Wood

Bitter Almond Lemon

Blood Orange Basil

Blood Orange Fresh Linen

Blood Orange Ginger

Butter Cookie Orange

Cassia Rosemary

Cedarwood Bitter Almond

Cedarwood Cinnamon

Cedarwood Clementine

Cedarwood Clove

Cedarwood Coconut

Cedarwood Fir Needle

Cedarwood Fresh Linen

Cedarwood Geranium

Cedarwood Ho Wood

Cedarwood Jasmine

Cedarwood Lavender

Cedarwood Rosemary

Cedarwood Spearmint

Cedarwood Tea Tree

Cedarwood Vanilla

Cinnamon Bark Replacer Cassia

Cinnamon Bark Replacer Patchouli

Cinnamon Clove

Clementine Chamomile

Clementine Cinnamon

Clementine Clove

Clementine Sage

Clove Basil

Clove Ginger

Clove Petitgrain

Coconut Lemon

Coconut Lime

Cucumber Melon Basil

Cucumber Melon Fruity Green Tea

Cypress Cinnamon

Cypress Ho Wood

Eucalyptus Bergamot

Eucalyptus Cypress

Eucalyptus Fir Needle

Eucalyptus Fresh Linen

Eucalyptus Ginger

Eucalyptus Ho Wood

Eucalyptus Jasmine

Eucalyptus Lavender

Eucalyptus Lemon

Eucalyptus Mango Coconut

Eucalyptus Peppermint

Eucalyptus Rosemary

Eucalyptus Spearmint

Eucalyptus Tea Tree

Eucalyptus Vanilla

Fir Needle Tea Tree

Fresh Linen Bitter Almond

Fresh Linen Coconut

Fresh Linen Grapefruit

Fresh Linen Lemon

Fresh Linen Magnolia

Fruity Green Tea Coconut

Grapefruit Basil

Grapefruit Bergamot

Grapefruit Eucalyptus

Grapefruit Geranium

Grapefruit Ginger

Grapefruit Ho Wood

Grapefruit Lemon

Grapefruit Lemongrass

Grapefruit Lime

Grapefruit Orange

Grapefruit Peppermint

Grapefruit Sage

Grapefruit Tangerine

Honeysuckle Bitter Almond

Honeysuckle Chamomile

Honeysuckle Coconut

Honeysuckle Cucumber Melon

Honeysuckle Fresh Linen

Honeysuckle Ho Wood

Honeysuckle Jasmine

Honeysuckle Jasmine

Honeysuckle Lilac

Jasmine Bergamot

Jasmine Chamomile

Jasmine Fir Needle

Jasmine Fresh Linen

Jasmine Lemongrass

Jasmine Lime

Jasmine Palmarosa

Jasmine Tangerine

Jasmine Vanilla

Lavender Aromatherapy Blend

Lavender Bergamot

Lavender Chamomile

Lavender Coconut

Lavender Cypress

Lavender Eucalyptus

Lavender Fir Needle

Lavender Geranium

Lavender Ho Wood

Lavender Lemon

Lavender Lemongrass

Lavender Lilac

Lavender Lime

Lavender Orange

Lavender Patchouli

Lavender Peppermint

Lavender Rosemary

Lavender Tea Tree

Lavender Vanilla

Lemon Basil

Lemon Clementine

Lemon Clove

Lemon Cypress

Lemon Eucalyptus

Lemon Fir Needle

Lemon Ginger

Lemon Ho Wood

Lemon Lavender

Lemon Lime

Lemon Orange

Lemon Peppermint

Lemon Rosemary

Lemon Strawberry

Lemon Tangerine

Lemon Tea Tree

Lemon Vanilla

Lemongrass Basil

Lemongrass Blood Orange

Lemongrass Eucalyptus

Lemongrass Fresh Linen

Lemongrass Ginger

Lemongrass Patchouli

Lemongrass Peppermint

Lemongrass Rosemary

Lemongrass Rosemary

Lemongrass Tangerine

Lemongrass Tea Tree

Lilac Patchouli

Magnolia Bitter Almond

Magnolia Geranium

Magnolia Lilac

Magnolia Mango Coconut

Magnolia Patchouli

Magnolia Pine Needle

Mandarin Sage

Mango Coconut Bergamot

Orange Anise

Orange Basil

Orange Bitter Almond

Orange Cedarwood

Orange Clove

Orange Fir Needle

Orange Ginger

Orange Grapefruit

Orange Lavender

Orange Lemon

Orange Patchouli

Orange Rosemary

Orange Vanilla

Patchouli Spearmint

Peppermint Basil

Peppermint Bergamot

Peppermint Eucalyptus

Peppermint Grapefruit

Peppermint Lavender

Peppermint Lemon

Peppermint Lime

Peppermint Rosemary

Peppermint Tea Tree

Pine Needle Eucalyptus

Rosemary Petitgrain

Rosemary Tea Tree

Sage Ginger

Sandalwood Chamomile

Sandalwood Clementine

Sandalwood Grapefruit

Sandalwood Ho Wood

Sandalwood Patchouli

Tangerine Basil

Tangerine Bergamot

Tangerine Clove

Tangerine Ginger

Tangerine Jasmine

Tangerine Lime

Tangerine Patchouli

Tea Tree Coconut

Tea Tree Lime

Vanilla Bitter Almond

Vanilla Cinnamon

Vanilla Coconut

Vanilla Cypress

Vanilla Fresh Linen

Vanilla Ho Wood

Vanilla Jasmine

Vanilla Lavender

Vanilla Lemon

Vanilla Lemon

Vanilla Lilac

Vanilla Lime

Vanilla Orange

Vanilla Patchouli

Vanilla Peppermint

Vanilla Sandalwood

Vanilla Strawberry

Wintergreen Candy Vanilla

Glass container display option

This would be for items that customers purchase in small quantities, conditioner and lotion. The glass container is used as a display and when you reorder, you just refill your glass display from your refill bag.

Eco-Jug container display option

 Horizontal position of eco-jug
This option takes up a floor space of 14. 5” length x 10” wide x 11.5” deep. The spigot would be in a downward facing position. Some dripping may occur.You will want to get small cups to place directly under the spigot, a drip pan on the floor to place under all the spigots, or some other upcycle technique.

Vertical position of eco-jug This option takes up a floor space of 10” wide x 14.5 tall x 11.5” deep.  When fully extended the easy flow, pump takes up another 34” above the front of the container.  You do not need to fully extend the pump to get material out.  The pump pushes material out while the pump is moving up or down. The tip of the easy flow pump will turn upward to control drips.

Bucket container

This option takes up a floor space of approximately 1 square foot (about 14” total).

Drums or Barrels

30-gallon drum stands 29” and needs approximately 4 square feet of floor space. The easy flow pump takes up another 39” above the front of the drum. You do not need to fully extend the pump to get material out. While moving the pump up or down, the pump pushes material out. The tip of the easy flow pump will turn upward to control
drips.


55-gallon drum stands 37” and needs approximately 4 square feet of floor space. The easy flow pump takes up another 36” above the 55-gallon. You do not need to fully extend the pump to get material out.While moving the pump up or down, the pump
pushes material out. The tip of the easy flow pump will turn upward to control drips.

Company Differences

What are Rustic Strength's no-no ingredients?

Our products do not contain any of these ingredients and here is why.

• parabens – xenoestorgens (agents that mimic estrogen) that has been linked to cancer
• fragrances with phthalates– some can be toxic (phthalates); perceived clean vs real clean because of the smell

• phthalates– can damage liver, kidneys, lungs and reproductive system

• SLS and SLEScan irritate eyes, skin and lungs. Tested on animals and not environmentally friendly

• dyes – skin irritant

• brighteners- chemicals that remain on the clothes to absorb UV light (naphthotriazolystilbenes, benzoxazolyl, diaminostilbene, disulfonate)

Plastic, Glass, Boxes... why so many choices?

It's all about keeping our core values of sustainability by recycling, reusing and upcycling
materials. 
• The plastic bottles that we sell come from other manufacturer's surplus of supply (avoiding the landfill).
• The glass jugs are made locally (supporting local business)
• The boxes can be reused, recycled or upcycled for crafts and other projects.

Why do you use deionized water?

The deionization process removes mineral ions such as sodium, calcium, iron, copper, chloride, and sulfate to make the water as PURE as possible.  

Are your products cruelty free, vegan and gluten free?

YES!! All of the product line is gluten free, vegan and cruelty free. Unless otherwise marked (lotion bars are not vegan)

How do you help control waste in the environment?

We offer a unique Close The Loop™ Program that encourages the end user to send back containers to be sanitized, and reused.  When customers do this, they are refilling their existing containers vs throwing them away. 

What makes you a zero-waste manufacturer? How are you making a difference in the war on waste and saving our planet?

• We make a conscious effort to recycle, reuse and upcycle all of the materials that come into our facility.  We purchase bottles and caps from other businesses that don't want or can't use them anymore.  These bottles would typically end up in a landfill somewhere.


• All of our label stock is reused as paper for tickets, notes, formulations and even packing material. If we have leftover label parts, they are used as
tape. 


• Boxes that we receive supplies in are reused to ship our products. We also shred them as filler paper in our boxes for shipping purposes.


• If containers come in that are slightly damaged or discolored, we sell them as seconds.


• We share a building with another company.  This helps decrease land usage and increase power-sharing.