FAQ's
General Questions
Is there a Minimum Order Quantity (MOQ)?
Currently, we do not have a minimum order quantity. Rustic Strength's stance is everyone has
to start somewhere. We love helping the small business entrepreneurs get a foot hold in this business.
Can I get samples of the product before I purchase it?
Of course you can! We encourage you to get samples of the products you want to carry. In each product listing is a free oz sample. You may order as many samples as you need to. They are free for your first 5 custom and 10 popular items. For quantities of samples greater than this, or for multiples of one sample, there is an additional upcharge which we will contact you about before charging you. $5 per every extra custom sample, and $3 per every extra standard/popular sample
Why no pump or spout?
This is about sustainability and decreasing waste in the environment. We do not automatically provide a pump or spout with our products because we are trying to reduce waste in the environment.
• If you are refilling a eco-jug or gallon container you do not need an addition spigot. However, they are handy with the cubetainer for pouring left unattended.
• You may already have a pump or spigot from your last order.If so, just keep this and reuse it when refilling containers.
Spouts and Pumps
White spoutsfor the eco-jug and the cubetainer
• We recommend the white spout to be used for dish soap, hand soap, body wash and shampoo. Basically, your thinner products.
• These spouts are not interchangeable. Be sure to order the correct spout for the correct container
Red spouts for the eco-jug and the cubetainer
• We recommend the large spout to be used for laundry detergent. Basically, your thicker products
• These spouts are not interchangeable. Be sure to order the correct spout for the correct container
Easy Flow Pump for eco-jug,
buckets and drums
• These pumps are used for any material
• The tip can be moved up or down to control drips
• They can have a reducer added onto the tip to pump into smaller opening containers
Retail Ready Items
12oz, 16oz, 64oz and 128oz containers that are ready on shelves as grab and go items. They can be used for a quick sale and returned to the shop for refill purposes. These are sold in packs and have material and labels on them.
Bulk Containers
4 pack of 1 gallon, 5-gallon, 30-gallon drum and 55-gallon drum. These are used to refill existing containers of material you have on your shelf or containers brought in by customers.
Empty Containers for resell
We have 12oz, 16oz, 64oz, 128oz containers for you to resell to your customers. We will be adding glass, aluminum, stainless steel containers in varying sizes.
5 gallon fill weights in ounces
Hand Soap -689
Dish Soap - 689
Laundry Detergent - 689
Shampoo - 684
Body Wash - 689
Conditioner - 640
Lotion - 640
Vinegar 100g - 680
Vinegar 200g - 684
Fabric Softener - 658.5
Lots of Purpose - 659
Rinse Aid - 661
How much laundry detergent should I use? Do you have an exact calculation?
An exact calculation would only work under perfect conditions and every person's laundry set up is different. We recommend starting with 1/2 to 1 oz of laundry detergent per load and adjust to your personal liking and efficiency.
The factors that affect dosage amounts are:
Water type -
Hard water vs soft water
Well water vs city water
Mineral types found in the water
Hot water vs cold water
Washing machine-
Different machines work at different levels of efficiency. Also the amount of water added
in a "normal" load will vary machine to machine.
Soil level-
The heavier the soil load on the clothes the more laundry detergent will be required to be effective.
Machine load-
The larger the load of garments in a machine the larger the laundry detergent load will be required. Especially true in older machines where the use is required to select the load size. Newer machines typically load sense and deliver the amount of water needed for the load of the garments inside.
So, all of this put together equals; as you use a particular laundry detergent the best way to determine the amount to use is to test and tune based on your
particular sets of circumstances.
Is your pallet wrap recyclable?
Yes, it is!!! The plastic wrap we use is denoted as a category 4 in the recycling programs. You should be able to drop it in the boxes at Walmart or participating grocery stores.
Can your laundry detergent be used on cloth diapers or reusable menstrual pads?
YES!!! We also recommend using our OxyBoost Stain Remover in conjunction with cleaning these items. Pre-soaking the above items helps remove those tough stains as well. If you want them bright white again, just hang them out to dry in the sun. It is a natural bleaching agent.
How much should I sell your product to make a profit?
Set Your Retail Pricing, Easily ⚡ With our FREE Pricing Tool.
Easily find your:
- per ounce cost of any item, including shipping
- pricing to make a 2x, 3x or 4x mark-up on that product
Whether you are starting up your business or want to expand, we know that setting your prices with confidence can be tricky. Especially when the cost of goods is ever-changing.
To help empower your business Brandon has spent a great deal of time creating this FREE Retail Pricing Tool for you. Accompanied by demonstration videos.
Simply punch in the numbers from your invoice or quote, to easily find your per-ounce cost of any item, including shipping. It also tells you what you need to price that item to make a 2x, 3x, or 4x markup on that product.
This will help take the guesswork out of making a return on your investment.
Orders & Shipping
What is your return and refund policy?
Return, Refund, Missed Shipment, & Damages Policy
Damaged-in-Transit Orders: If an order is damaged in transit, please let us know. We will ship you a replacement at our expense and file a claim with the shipper.
Returning Items: Products no longer wanted can be returned in new, un-opened condition. We do not cover the cost of return transit. Once the item arrives back it will be inspected and once approved, we will give you a full refund of the item, minus our original shipping cost and a 25% restocking fee.
Refunding Orders: If you would like to refund an order before it has shipped you can do so by contacting customer care. We will provide a full refund minus a 5% processing fee.
Missed Shipments: If a shipment carrier exhausts its delivery attempts the items are returned to us by default.
- To re-ship the order: an invoice will be sent with the shipping charges. If your address is commercial, we recommend changing it to a residential one so that the carrier will leave it if no one is present to receive it.
- To refund the order: we will perform an inspection to make sure the items are still in sellable condition after their journey. We will then provide a full refund minus our original shipping cost and a 25% restocking fee. The shipping cost deduction applies even to orders that qualified for free or flat-rate shipping.
Return Address:
403 North Oak Avenue, Mansfield, MO 65704
Return Inquiries:
customercare@rusticstrength.com
If you are shipping an item please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If your returning item is damaged or destroyed in transit you are responsible for filing a claim- having tracking or insurance greatly facilitates the claim filing process
Do you ship internationally?
We sure do! We can ship products to most countries around the
world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
If you have multiple pieces in your order, sometimes they arrive on different days.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier.
My order was damaged, now what?
The first thing you should do is make sure all your packages arrived. UPS will repack items if they break in transit. Sometimes they won't even tell you they broke. Take pictures and send them to customercare@rusticstrength.com
Contact us at the above email and let us know what was missing from the order. We will get a replacement out to you ASAP.
My order never got to me, what do I do?
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit.
Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will investigate replacing or crediting you
for your order.
I picked the wrong scent! Now what do I do?
Never fear, Franki is here! Just send an email to customercare@rusticstrength.comtell us your name, order number and which product the scent was incorrect on.
We will get it changed and updated.
I need to change the size of a container I ordered.
Currently, Shopify does not allow us to change an existing order. If you need to change a size, you will need to place another order with the correct size, and we can cancel that other size from your order.
Help I am new to refilling! What do I need?
What custom scent should I get?
Here is a list of (almost) every custom scent we have ever made!
Amyris Anise
Amyris Basil
Amyris Bergamot
Amyris Butter Cookie
Amyris Eucalyptus
Amyris Fresh Linen
Amyris Geranium
Amyris Grapefruit
Amyris Ho Wood
Amyris Lavender
Amyris Palmarosa
Amyris Sandalwood
Amyris Tea Tree
Amyris Vanilla
Anise Bitter Almond
Anise Lime
Aromatherapy Blend Eucalyptus
Aromatherapy Blend Lavender
Aromatherapy Blend Lemon
Aromatherapy Blend Petitgrain
Bay Spice Coconut
Bergamot Bitter Almond
Bergamot Cedarwood
Bergamot Chamomile
Bergamot Cypress
Bergamot Ginger
Bergamot Grapefruit
Bergamot Jasmine
Bergamot Lavender
Bergamot Lemon
Bergamot Lemongrass
Bergamot Lilac
Bergamot Lime
Bergamot Mandarin
Bergamot Orange
Bergamot Patchouli
Bergamot Peppermint
Bergamot Rosemary
Bergamot Sandalwood
Bitter Almond Clove
Bitter Almond Coconut
Bitter Almond Fresh Linen
Bitter Almond Ho Wood
Bitter Almond Lemon
Blood Orange Basil
Blood Orange Fresh Linen
Blood Orange Ginger
Butter Cookie Orange
Cassia Rosemary
Cedarwood Bitter Almond
Cedarwood Cinnamon
Cedarwood Clementine
Cedarwood Clove
Cedarwood Coconut
Cedarwood Fir Needle
Cedarwood Fresh Linen
Cedarwood Geranium
Cedarwood Ho Wood
Cedarwood Jasmine
Cedarwood Lavender
Cedarwood Rosemary
Cedarwood Spearmint
Cedarwood Tea Tree
Cedarwood Vanilla
Cinnamon Bark Replacer Cassia
Cinnamon Bark Replacer Patchouli
Cinnamon Clove
Clementine Chamomile
Clementine Cinnamon
Clementine Clove
Clementine Sage
Clove Basil
Clove Ginger
Clove Petitgrain
Coconut Lemon
Coconut Lime
Cucumber Melon Basil
Cucumber Melon Fruity Green Tea
Cypress Cinnamon
Cypress Ho Wood
Eucalyptus Bergamot
Eucalyptus Cypress
Eucalyptus Fir Needle
Eucalyptus Fresh Linen
Eucalyptus Ginger
Eucalyptus Ho Wood
Eucalyptus Jasmine
Eucalyptus Lavender
Eucalyptus Lemon
Eucalyptus Mango Coconut
Eucalyptus Peppermint
Eucalyptus Rosemary
Eucalyptus Spearmint
Eucalyptus Tea Tree
Eucalyptus Vanilla
Fir Needle Tea Tree
Fresh Linen Bitter Almond
Fresh Linen Coconut
Fresh Linen Grapefruit
Fresh Linen Lemon
Fresh Linen Magnolia
Fruity Green Tea Coconut
Grapefruit Basil
Grapefruit Bergamot
Grapefruit Eucalyptus
Grapefruit Geranium
Grapefruit Ginger
Grapefruit Ho Wood
Grapefruit Lemon
Grapefruit Lemongrass
Grapefruit Lime
Grapefruit Orange
Grapefruit Peppermint
Grapefruit Sage
Grapefruit Tangerine
Honeysuckle Bitter Almond
Honeysuckle Chamomile
Honeysuckle Coconut
Honeysuckle Cucumber Melon
Honeysuckle Fresh Linen
Honeysuckle Ho Wood
Honeysuckle Jasmine
Honeysuckle Jasmine
Honeysuckle Lilac
Jasmine Bergamot
Jasmine Chamomile
Jasmine Fir Needle
Jasmine Fresh Linen
Jasmine Lemongrass
Jasmine Lime
Jasmine Palmarosa
Jasmine Tangerine
Jasmine Vanilla
Lavender Aromatherapy Blend
Lavender Bergamot
Lavender Chamomile
Lavender Coconut
Lavender Cypress
Lavender Eucalyptus
Lavender Fir Needle
Lavender Geranium
Lavender Ho Wood
Lavender Lemon
Lavender Lemongrass
Lavender Lilac
Lavender Lime
Lavender Orange
Lavender Patchouli
Lavender Peppermint
Lavender Rosemary
Lavender Tea Tree
Lavender Vanilla
Lemon Basil
Lemon Clementine
Lemon Clove
Lemon Cypress
Lemon Eucalyptus
Lemon Fir Needle
Lemon Ginger
Lemon Ho Wood
Lemon Lavender
Lemon Lime
Lemon Orange
Lemon Peppermint
Lemon Rosemary
Lemon Strawberry
Lemon Tangerine
Lemon Tea Tree
Lemon Vanilla
Lemongrass Basil
Lemongrass Blood Orange
Lemongrass Eucalyptus
Lemongrass Fresh Linen
Lemongrass Ginger
Lemongrass Patchouli
Lemongrass Peppermint
Lemongrass Rosemary
Lemongrass Rosemary
Lemongrass Tangerine
Lemongrass Tea Tree
Lilac Patchouli
Magnolia Bitter Almond
Magnolia Geranium
Magnolia Lilac
Magnolia Mango Coconut
Magnolia Patchouli
Magnolia Pine Needle
Mandarin Sage
Mango Coconut Bergamot
Orange Anise
Orange Basil
Orange Bitter Almond
Orange Cedarwood
Orange Clove
Orange Fir Needle
Orange Ginger
Orange Grapefruit
Orange Lavender
Orange Lemon
Orange Patchouli
Orange Rosemary
Orange Vanilla
Patchouli Spearmint
Peppermint Basil
Peppermint Bergamot
Peppermint Eucalyptus
Peppermint Grapefruit
Peppermint Lavender
Peppermint Lemon
Peppermint Lime
Peppermint Rosemary
Peppermint Tea Tree
Pine Needle Eucalyptus
Rosemary Petitgrain
Rosemary Tea Tree
Sage Ginger
Sandalwood Chamomile
Sandalwood Clementine
Sandalwood Grapefruit
Sandalwood Ho Wood
Sandalwood Patchouli
Tangerine Basil
Tangerine Bergamot
Tangerine Clove
Tangerine Ginger
Tangerine Jasmine
Tangerine Lime
Tangerine Patchouli
Tea Tree Coconut
Tea Tree Lime
Vanilla Bitter Almond
Vanilla Cinnamon
Vanilla Coconut
Vanilla Cypress
Vanilla Fresh Linen
Vanilla Ho Wood
Vanilla Jasmine
Vanilla Lavender
Vanilla Lemon
Vanilla Lemon
Vanilla Lilac
Vanilla Lime
Vanilla Orange
Vanilla Patchouli
Vanilla Peppermint
Vanilla Sandalwood
Vanilla Strawberry
Wintergreen Candy Vanilla
Glass container display option
This would be for items that customers purchase in small quantities, conditioner and lotion. The glass container is used as a display and when you reorder, you just refill your glass display from your refill bag.
Eco-Jug container display option
Horizontal position of eco-jug
This option takes up a floor space of 14. 5” length x 10” wide x 11.5” deep. The spigot would be in a downward facing position. Some dripping may occur.You will want to get small cups to place directly under the spigot, a drip pan on the floor to place under all the spigots, or some other upcycle technique.
Vertical position of eco-jug This option takes up a floor space of 10” wide x 14.5 tall x 11.5” deep. When fully extended the easy flow, pump takes up another 34” above the front of the container. You do not need to fully extend the pump to get material out. The pump pushes material out while the pump is moving up or down. The tip of the easy flow pump will turn upward to control drips.
Bucket container
This option takes up a floor space of approximately 1 square foot (about 14” total).
Drums or Barrels
30-gallon drum stands 29” and needs approximately 4 square feet of floor space. The easy flow pump takes up another 39” above the front of the drum. You do not need to fully extend the pump to get material out. While moving the pump up or down, the pump pushes material out. The tip of the easy flow pump will turn upward to control
drips.
55-gallon drum stands 37” and needs approximately 4 square feet of floor space. The easy flow pump takes up another 36” above the 55-gallon. You do not need to fully extend the pump to get material out.While moving the pump up or down, the pump
pushes material out. The tip of the easy flow pump will turn upward to control drips.
Company Differences
What are Rustic Strength's no-no ingredients?
Our products do not contain any of these ingredients and here is why.
• parabens – xenoestorgens (agents that mimic estrogen) that has been linked to cancer
• fragrances with phthalates– some can be toxic (phthalates); perceived clean vs real clean because of the smell
• phthalates– can damage liver, kidneys, lungs and reproductive system
• SLS and SLEScan irritate eyes, skin and lungs. Tested on animals and not environmentally friendly
• dyes – skin irritant
• brighteners- chemicals that remain on the clothes to absorb UV light (naphthotriazolystilbenes, benzoxazolyl, diaminostilbene, disulfonate)
Plastic, Glass, Bags, Boxes... why so many choices?
It's all about keeping our core values of sustainability by recycling, reusing and upcycling
materials.
• The plastic bottles that we sell come from other manufacturer's surplus of supply (avoiding the landfill).
• The glass jugs are made locally (supporting local business)
• The bags can be returned to us and reused by many.
• The boxes can be reused, recycled or upcycled for crafts and other projects.
Why do you use deionized water?
The deionization process removes mineral ions such as sodium, calcium, iron, copper, chloride, and sulfate to make the water as PURE as possible.
Are your products cruelty free, vegan and gluten free?
YES!! All of the product line is gluten free, vegan and cruelty free. Unless otherwise marked (lotion bars are not vegan)
How do you help control waste in the environment?
We offer a unique Close The Loop™ Program that encourages the end user to send back containers to be sanitized, and reused. When customers do this, they are refilling their existing containers vs throwing them away.
What makes you a zero-waste manufacturer? How are you making a difference in the war on waste and saving our planet?
• We make a conscious effort to recycle, reuse and upcycle all of the materials that come into our facility. We purchase bottles and caps from other businesses that don't want or can't use them anymore. These bottles would typically end up in a landfill somewhere.
• All of our label stock is reused as paper for tickets, notes, formulations and even packing material. If we have leftover label parts, they are used as
tape.
• Boxes that we receive supplies in are reused to ship our products. We also shred them as filler paper in our boxes for shipping purposes.
• If containers come in that are slightly damaged or discolored, we sell them as seconds.
• We share a building with another company. This helps decrease land usage and increase power-sharing.