We encourage you to reuse or recycle within your own community. If that isn't possible, or you would like to participate in our Close The Loop program, it is entirely optional!

We do not provide a shipping label. Our Close the Loop program is completely optional.

To receive the best pricing, we recommend using a service like PirateShip.com to purchase your shipping labels.

Even if you choose not to return your containers, you can still participate in the program by choosing items with the "do you want a Close the Loop container?" option when available.

Close the Loop credits will now be given in Partner Perks Points.

Points can be redeemed for $1 per 100 points. Your returned Eco-Jug is now worth 800 points, which has a redemption value of $8.

You no longer will be required to save coupon codes or worry about stacking. Your combined points will be available in your account to redeem at checkout.

Yes! This is the best part about using a Points Reward system. The points you earn are applied directly to your account and will be added to your previous points to earn even greater rewards.

We try to unpack and record returns on a weekly basis. If we have a particularly busy week, the warehouse team might not have a chance to get the information to the office right away.

Once the count has been recorded and processed, your points will be manually entered into your account. You will receive an email notification when your points are available.

Points are only rewarded for packaging generated by Rustic Strength. We clean, sterilize and refill our packaging to be re-used in our Close the Loop program. Because we are not able to re-fill other packaging for this use, we cannot offer rewards for them.

We will however, accept any packaging. Afterall, the goal is to keep as much plastic from entering the landfill as possible! We can use many of these in-house or we ensure that they are properly recycled.

To schedule a pick-up:

Contact the carrier of your choice. We suggest freightquote.com, RXO or XPO, however you are in complete control of your pallet pick-ups.

Your empties must be securely fastened to the pallet in order for the driver to pick them up.

On the date scheduled, the driver will pickup during your business hours, typically in the afternoon.

In order to maximize your value for pallet returns, we recommend:

8 Barrels

or

80 Eco-Jugs

For Pallet Returns, you will need the weights and measurements of our containers. Here is a quick guide to help you:

Weights and measurements can vary due to differences in the amount of soap left, caps or lack of, differences in size / material of pallet or other factors. Always estimate higher or get exact details to avoid additional charges.

8 30 gallon drums:

• 200 lb
• 48 x 40 x 63

8 55 gallon drums:

• 250 lb
• 48 x 40 x 75

80 eco-jugs:

• 200 lb
• 48 x 40 x 78

Single container details:

5 Gallon Eco-Jug Dimensions:

• 2 lb
• 14.5 x 10.5 x 10

5 Gallon Bucket Dimensions:

• 2 lb     
• 15 x 12 

30 Gallon Drum Dimensions:   

• 13lb
• 29 x 19 

55 Gallon Drum Dimensions:

• 24 lb
• 35 x 24

275 Gallon Tote Dimensions:

• 135 lb
• 48 x 40 x 46