Our Promise

  • Expert Insight

    We formulate and manufacture all our products, so we have unmatched knowledge of our ingredients and how they work together. This means you can rely on us to solve any ingredient challenge or question to help you achieve your best possible results.

  • Zero-Waste Solutions

    At Rustic Strength, we focus on everyday essentials your customers actually need, like our best-selling laundry detergent. Thanks to our pioneering Close the Loop Program, and the support of partners like you, empty containers are returned, sanitized, refilled, and reused. Together we are reducing waste and protecting our planet.

  • Natural that truly works

    Customers often say, “I tried natural brand after natural brand, but nothing worked until Rustic Strength.” Our plant- and mineral-based formulas are packed with active ingredients, never cheap fillers, and always free from harsh chemicals still found in many “eco-friendly” brands. Every product is toxin-free, worry-free and 100% biodegradable, septic- and greywater-safe.
Read Our Story

We know you'll have lots of questions!

Meet Franki, our helpful Automated Assistant.

Franki,Ai our Automated Assistant, is here to help you 24/7. She can answer hundreds of your most common questions and even assist with tasks like:

  • Canceling orders
  • Updating addresses
  • Starting a Customer Care request

For the best results, please be clear and kind with your requests.

Need to Contact Us?

If your question is more complex, our team is ready to help. Please use one of the following methods:

Customer Care Tickets: Start a new request using the "Contact Us" link at the bottom of every page or by using the form in our Help Center. We answer inquiries Monday - Friday, from 9 a.m. to 4 p.m. (excluding holidays).

You can help us support you by giving Franki detailed information. This will help us to investigate any issues before contacting you, leading to better and more efficient solutions.

Wholesale Support: For email inquiries, please use the dedicated email: support@rusticstrengthwholesale.com.

A friendly reminder: Submitting multiple tickets or contacting us through more than one channel can cause delays and lead to confusing resolutions. We appreciate your patience with our small team!

Help Center

Merchant Tools - Resources to Help You Succeed

Important Policies to Understand

  • Wholesale Agreement

    Outlines the terms for Rustic Strength wholesale partners, including ordering, resale, pricing, shipping, product handling, branding, claims, and liability.

    Read the Policy 

  • Sanitization Standards Policy

    Sets clear sanitation and hygiene standards for wholesale refill partners to help ensure Rustic Strength products are handled, stored, and sold in a clean, safe environment.

    Read the Policy 

  • Shipping & Delivery Policy

    Outlines wholesale shipping rates, processing times, delivery expectations, freight requirements, damages, claims, additional fees, and international shipping responsibilities.

    Read the Policy 
See All Company Policies

Sample Sets & Bundles

Not sure where to start? We've curated these bundles to help you!

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